A small psychology practice approached Combase seeking guidance around privacy, cyber security, and professional obligations relating to client information.
The practice relied on a combination of cloud systems for bookings, telehealth, email, note storage, and administration, but wanted a clearer understanding of potential risks and whether reasonable safeguards were in place.
Combase conducted a practical review covering account security, staff access, backups, third-party providers, AI-assisted tools, and handling of sensitive health information. Particular attention was given to privacy obligations, operational risk, and the practical realities of a small clinical environment.
The outcome was a clear, prioritised set of recommendations focused on achievable improvements appropriate to the size and nature of the practice, helping the organisation feel more confident in its systems and processes.
